Privacy Policy

FluencyScreen (“we”, “us”) provides voice-based English screening at fluencyscreen.com. For recruiter accounts we are the data controller; for candidate assessments we act as a processor on behalf of the hiring organization that created the exam link.

• Account data — for the recruiter/admin who signs up: name, email address, and organization name.
• Candidate data — when a candidate opens an exam link they record spoken answers. We collect the audio recording, the transcript, and the assessment derived from them. Candidates do not create an account; we use only the name the recruiter assigned to the link.
• Usage data — basic technical logs needed to operate and secure the service.

Before recording begins, the candidate is shown a clear notice that their voice will be recorded and assessed, and must explicitly agree to continue. Candidates who do not consent should not proceed with the interview.

• To run the interview and produce the CEFR assessment and per-skill scores.
• To let the hiring organization review results and replay recordings.
• To operate, secure, support, and bill for the service.
• To provide account onboarding, product guidance, and relevant plan or usage-limit notices. Optional promotional messages include a way to unsubscribe.

We do not sell personal data, and we do not use candidate recordings for advertising.

• Audio recordings are stored in Cloudflare R2; transcripts and assessments are stored in our application database.
• Candidate audio is automatically deleted after a retention window (by default 90 days). The transcript and assessment are retained so the hiring team keeps the result.

We share data only with the providers needed to run FluencyScreen:

• Anthropic — powers the AI interviewer and scoring (processes transcripts).
• Cloudflare — hosting and audio storage (R2).
• Resend — transactional email, account onboarding, product guidance, and email preference management.
• LemonSqueezy — subscription billing and payment processing.

Candidates and account holders may request access to, correction of, or deletion of their personal data. Candidates should contact the organization that invited them; you can also reach us directly and we will route the request. We respond to verified requests within a reasonable period.

Access to recordings and results is restricted to the candidate's hiring organization. We use industry-standard measures including encrypted transport and access controls. No method of transmission or storage is perfectly secure, but we work to protect your data.

Questions about this policy or a data request? Email [email protected].